- Q: What brand names do you carry
- Q: I am nervous about ordering on the Internet. Is your site secure?
- Q: I still do not want to put my credit card information over the Internet. Can I place my order another way?
- Q: What are you shipping options?
- Q: How long does it normally take to ship?
- Q: How can I check on my order status?
- Q: How do I create an account?
- Q: What if I misplace my password?
- Q: What different payment options do you offer?
- Q: Will I be charged sales tax?
- Q: How do I know if you received my order?
- Q: What is CC Taylor's return policy?
- Q: Do you have a catalog?
- Q: How can I contact you?
- Q: Do you offer any type of personalized merchandise?
Q: What brand names do you carry
A: We sell products from over 20 popular brand name manufacturers, including Champion, Columbia Sportswear, London Fog, The North Face and more. Please visit our Shop by Brand page to view our entire selection.
Q: I am nervous about ordering on the Internet. Is your site secure?
A: Yes! www.CCTaylor.com is a GeoTrust Secure Site. We use SSL security layer for all sensitive information transfers. When you go to check out, you will see the padlock in the lower corner of your browser lock and the 'http://' protocol indicator in the address window, will change to 'https://' indicating a secure connection. Our identity is guaranteed by GeoTrust, and certified with the GeoTrust Seal.
Again, we want you to feel safe and secure, and shop with comfort as you shop on our site.
Q: I still do not want to put my credit card information over the Internet. Can I place my order another way?
A: Yes. If you would still rather give your credit card information to a person, or you need assistance of any kind, please call us at 631-377-3746 and speak with one of our knowledgeable and friendly Customer Service Representatives.
Q: What are you shipping options?
A: Shipping Charges are $6.50 for the first item and $2.50 for each additional item. Overnight shipping charges are $35.00 for the first item and again $2.50 for each additional item. International Orders are by Federal Express Economy. The international customer is responsible for ALL duties and taxes. All domestic shipping is by Federal Express Ground or Federal Express Air. For more information, see our page on Shipping Policies.
Q: How long does it normally take to ship?
A: Normal Federal Express ground shipping arrival time is two to three days, if you are east of the Mississippi, and five to seven days if you are out west. The tri-state New York area is usually one day. Do not count weekends and holidays when calculating shipping time and also allow for a 24 to 48 hour processing time to receive, pack and ship your order.
Q: How can I check on my order status?
A: When you place your first order you are asked to register. Once you have registered you can always click on Order Tracking to view your current order situation.
Q: How do I create an account?
A: You will be asked to create an account the first time you check out. You will need to provide a valid email address and password. You can use this account to track your current and future orders.
Q: What if I misplace my password?
A: Click here to reset your password
Q: What different payment options do you offer?
A: Visa, MasterCard, American Express or Discover.
Q: Will I be charged sales tax?
A: Only for sales to an address in the State of New York.
Q: How do I know if you received my order?
A: If you provide your email address when placing your order, you will receive various confirmation emails as your order is processed. You may also email our Customer Service Department at support@cctaylor.com.
Q: What is CC Taylor's return policy?
A: We offer a 30-day, 100% guarantee on all our products. Items to be exchanged or returned should be mailed to ccTaylor.com, Inc., 44 Jagger Lane, Southampton, NY 11968-4822, along with your receipt, so we know who you are. Please allow three (3) weeks for credits to be received, inspected, approved and then reflected on your credit card account. All items must be returned with the same care as sent. Any item washed, worn or damaged WILL NOT be honored for credit.. For more details, please read our Return Policy page.
Q: Do you have a catalog?
A: We do not offer a catalog at this time.
Q: How can I contact you?
A: The most efficient way to answer any further questions you may have about your order is by emailing: support@cctaylor.com. Our customer service department prides itself on how quickly they can respond to your questions. You can also call or send us regular mail:
CCTaylor.com, Inc
44 Jagger Lane
Southampton, NY 11968-4822
Phone: 631-377-3746
Fax: (631) 287-2050
support@cctaylor.com
Q: Do you offer any type of personalized merchandise?
A: CC Taylor can add logos, team names and numbers as well as design artwork for many of our products for your corporate, team, event or organizational identity needs. Please visit the Corporate Sales page for more information. |
